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Tel
+852-39745186
Service Content
Service Advantage
Multilingual Call Center£º
1. Wuhan Call Center£ºChinese (Mandarin) Call Center.
2.Guangzhou Call Center£ºCantonese & English Call Center
Professional Hardware Configuration£ºACD(Automatic Call Distribution)¡ªget a timely response by distributing incoming calls to Fwone engineer automatically; CTI Server(Computer Telephony Integration)¡ªdesktop-based interaction for helping users be more efficient; IVR(Interactive Voice Response)¡ªprovide automatic voice guide service
Service Management£º
1.Standardized workflow and services
2.The real time monitoring to engineers
3.First-class service experience through detailed client files ,integrated engineer resources, completed order system and Screen PopUp.
